Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
This Uganda Standard gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization. (This standard cancels and replaces the first edition US ISO 10003:2007, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations, which has been technically revised). This standard was PUBLISHED on 2019-12-10.
| Price | UGX 50,000/= |
|---|---|
| Category | SERVICES AND BUSINESS MANAGEMENT STANDARDS |
| Status | Voluntary |
| Format | |
| TC | UNBS/TC 10-Management and services |
| ICS | 03.120.10 Quality management and quality assurance |
| Language | English |
| Edition | 2nd Edition |
| Sales Rating |
Quality management - Customer satisfaction - Guidelines for codes ..
Quality management - Customer satisfaction - Guidelines for compl ..
Quality management - Customer satisfaction - Guidelines for monit ..