Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
This Uganda Standard gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. This document does not apply to disputes referred for resolution outside the organization or for employment-related disputes. (This standard cancels and replaces the second edition US ISO 10002:2014, Quality management - Customer satisfaction - Guidelines for complaints handling in organizations, which has been technically revised). This standard was PUBLISHED on 2019-12-10.
| Price | UGX 45,000/= |
|---|---|
| Category | SERVICES AND BUSINESS MANAGEMENT STANDARDS |
| Status | Voluntary |
| Format | |
| TC | UNBS/TC 10-Management and services |
| ICS | 03.120.10 Quality management and quality assurance |
| Language | English |
| Edition | 3rd Edition |
| Sales Rating |
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