Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
This Uganda Standard gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. (This standard cancels and replaces the first edition US ISO 10001:2007, Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations, which has been technically revised). This standard was PUBLISHED on 2019-12-10.
| Price | UGX 40,000/= |
|---|---|
| Category | SERVICES AND BUSINESS MANAGEMENT STANDARDS |
| Status | Voluntary |
| Format | |
| TC | UNBS/TC 10-Management and services |
| ICS | 03.120.10 Quality management and quality assurance |
| Language | English |
| Edition | 2nd Edition |
| Sales Rating |
Quality management - Customer satisfaction - Guidelines for compl ..
Quality management - Customer satisfaction - Guidelines for dispu ..
Quality management - Customer satisfaction - Guidelines for monit ..