Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users
This Uganda Standard specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether they are being met. The following are within the scope of this standard: • the definition of a language common to the different stakeholders; • the definition of key elements and characteristics of the service to users; • the objectives for the service with respect to users’ needs and expectations; • guidelines for satisfying users’ needs and expectations; • service to users assessment criteria; • introduction to performance indicators; • examples of performance indicators. The following are outside the scope of this International Standard: • methods of design and construction of drinking water and wastewater systems; • the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting. This standard was PUBLISHED on 2020-06-16
| Price | UGX 80,000/= |
|---|---|
| Category | ENGINEERING AND CONSTRUCTION STANDARDS |
| Status | Voluntary |
| Format | |
| TC | UNBS/TC 3, Building and construction |
| ICS | 03.080.30 Services for consumers 13.060.20 Drinking water 13.060.30 Sewage water |
| Language | English |
| Edition | 1st Edition |
| Sales Rating |