US ISO/IEC 20000-1:2018

Information technology - Service management - Part 1: Service management system requirements

UGX 50,000/=


Abstract

This Uganda Standard specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. This document can be used by: a customer seeking services and requiring assurance regarding the quality of those services; a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain; an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services; an organization to monitor, measure and review its SMS and the services; an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS; an organization or other party performing conformity assessments against the requirements specified in this document; a provider of training or advice in service management. (This standard cancels and replaces the first edition US ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements which has been technically revised)

Price UGX 50,000/=
Edition 2nd Edition
Category Engineering Standards
Status VOLUNTARY
Format
TC Not Specified
ICS Not Specified
Language English
Rating