Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
This Uganda Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. US US ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements. This standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers` confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers. This standard was PUBLISHED on 2014-07-31.
Price | UGX 50,000/= |
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Category | SERVICES AND BUSINESS MANAGEMENT STANDARDS |
Status | Voluntary |
Format | |
TC | UNBS/TC 10-Management and services |
ICS | 03.120.10 Quality management and quality assurance |
Language | English |
Edition | 1st Edition |
Sales Rating |