Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
This Uganda Standard gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. This part of US ISO 9241 is intended to be used together with US ISO/IEC 13714. This standard was PUBLISHED on 2015-06-30
| Price | UGX 60,000/= |
|---|---|
| Category | SERVICES AND BUSINESS MANAGEMENT STANDARDS |
| Status | Voluntary |
| Format | |
| TC | Management and services’ Standards Technical Committee (UNBS/TC 10) |
| ICS | 13.180 Ergonomics 35.180 IT terminal and other peripheral equipment |
| Language | English |
| Edition | 1st Edition |
| Sales Rating |