US ISO/IEC TR 20000-5:2013

Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1

UGX 50,000/=


Abstract

This Uganda Standard provides guidance for an approach to implement an SMS that can fulfil the requirements specified in US ISO/IEC 20000-1. This standard illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints. This standard was PUBLISHED on 2014-10-15.

Price UGX 50,000/=
Category ENGINEERING AND CONSTRUCTION STANDARDS
Status Voluntary
Format PDF
TC UNBS/TC 18, Information and communication technology.
ICS 35.020 Information technology (IT) in general 03.080.99 Other services
Language English
Edition 1st Edition
Sales Rating