Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
This Uganda Standard provides guidance for an approach to implement an SMS that can fulfil the requirements specified in US ISO/IEC 20000-1. This standard illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints. This standard was PUBLISHED on 2014-10-15.
Price | UGX 50,000/= |
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Category | ENGINEERING AND CONSTRUCTION STANDARDS |
Status | Voluntary |
Format | |
TC | UNBS/TC 18, Information and communication technology. |
ICS | 35.020 Information technology (IT) in general 03.080.99 Other services |
Language | English |
Edition | 1st Edition |
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