US ISO/IEC 20000-2:2012

Information technology - Service management - Part 2: Guidance on the application of service management systems


Abstract

This Uganda Standard provides guidance on the application of an SMS based on US ISO/IEC 20000-1. This part of US ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply US ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This standard is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques. This standard was PUBLISHED on 2014-10-15

This Standard was withdrawn and replaced by :

  US ISO/IEC 20000-2:2019

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